I had the pleasure of attending the Cities of The Future event in Nairobi 8th -10th July 2014 organised by Nairobi Water a water utility and IWA International Water Association. The event was well attended by small utilities to the large utilities. A big question was the non revenue water issue and what should be done to make it less and less of a big issue for Water Utilities.
In the end is it a technology issue.
In countries and geographies like Sub Saharan africa mobile solutions are being touted as the answer to the Non Revenue Water Mystery with issues around non payment being at the forefront. Larger issues like access are seen to drive the softer issues like the Willingness to Pay and also customer interaction by the utility.
There being no clear answer and position the meeting was left to agree that the issue of NRW could be sorted by both technology and non technology. Is there an innovation out there can help with this key burning discussion?
Message was edited by: William Eastman