We are facing a customer issue that the reports are not getting previewed from the citix environment. It is not able to find the path of the reports. This the error that they are getting
2014-07-09 11:54:11,159 [1] ReportingEngine.LogMessages ERROR - Error in Report Engine : Internal Error: Error occured while previewing.
CrystalDecisions.Shared.CrystalReportsException: Load report failed. ---> System.Runtime.InteropServices.COMException: The system cannot find the path specified.
at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options)
at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options)
at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
--- End of inner exception stack trace ---
at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob)
at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename)
at ReportingEngine.CrystalReportTool.ConfigureReport()
at ReportingEngine.PeriopReport.ExecuteReport()
This happens only from the citrix environment.
The customer is using Citrix XenApp 6.5
Operating system : Windows Server 2008 R2 standard
System type = 64 bit
Crystal Report Version 2008