hi Vasanth
if the CEO was willing to sit down and have a coffee with me in his busy schedule I would assume he'd want to listen to anything that I feel is important. With my busy schedule, I would not attend if it was just to be a session of lip service, "you are all important to us", type session.
If there is a major customer service issue which is producing negative impacts to the business (I.e. Loss of customers ), then as CEO I would love to hear that criticism first hand instead of the typical filtering that occurs as issues escalate through the ranks.
regards
Colleen