Hi Mahesh,
For create Business Role follow the below Steps:
1) Open tenant using Admin use.
2) Go to Application and User Managemen.
3) Select Business Role option from the list
4) Create Role and assign Work center and view as per your rrequirement.
For more Help Go to Help Center and Type business Role and you get more result from the result select Business Role under that mentioned that how to create and what are the available business Role you can create for business user.
For User Creation follow the below blog:
How to create Business Users in SAP Cloud for Customer (Service Agent)
Regards,
Mithun